1. Acceptance of Terms

By accessing, browsing, or using the Leadaisy platform, website, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.

2. Description of Service

Leadaisy provides an AI-powered customer engagement platform that includes:

• Intelligent chatbot services for lead capture and customer support
• Automated conversation management and analytics
• CRM integration and lead management tools
• Custom branding and deployment options
• Supporting documentation, training, and customer support

3. User Accounts and Registration

Account Creation

To access certain features of our service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You may not:

• Use the service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon or violate our intellectual property rights or those of others
• Harass, abuse, or harm another person
• Transmit any viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or networks
• Use our service to send spam or unsolicited communications
• Interfere with or disrupt the service or servers

5. Subscription Plans and Billing

Subscription Terms

Our services are offered on a subscription basis. By subscribing, you agree to:

• Pay all applicable fees for your chosen subscription plan
• Automatic renewal of your subscription unless cancelled
• Price changes with 30 days advance notice
• No refunds for partial months of service

Payment and Refunds

Payment is due in advance for each billing cycle. We offer a 30-day money-back guarantee for new customers. Refund requests must be submitted within 30 days of initial payment. Founding member pricing is locked for the lifetime of the account.

6. Intellectual Property Rights

Our Rights

Leadaisy owns all rights, title, and interest in and to the service, including:

• Software, algorithms, and artificial intelligence models
• Trademarks, service marks, and logos
• Website content, documentation, and materials
• Any improvements or modifications to the service

Your Content

You retain ownership of any content you provide to train or customize your AI assistant. By using our service, you grant us a license to use your content solely for the purpose of providing and improving our services to you.

7. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and disclosure of your information is governed by our Privacy Policy, which is incorporated into these terms by reference. We implement appropriate technical and organizational measures to protect your data.

8. Service Availability and Modifications

Service Level Agreement

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may experience downtime for:

• Scheduled maintenance and updates
• Emergency security patches
• Third-party service dependencies
• Force majeure events beyond our control

Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will provide reasonable advance notice of material changes that adversely affect your use of the service.

9. Limitation of Liability

To the maximum extent permitted by law, Leadaisy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Leadaisy and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the service or violation of these terms.

11. Termination

Either party may terminate these terms at any time:

• You may cancel your subscription at any time through your account dashboard
• We may terminate your account for violation of these terms
• We may terminate the service with 30 days notice
• Upon termination, your access to the service will cease

12. Governing Law and Disputes

These terms are governed by the laws of British Columbia, Canada. Any disputes arising from these terms or your use of the service will be resolved through binding arbitration in Vancouver, British Columbia.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the new terms on our website and updating the "last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: